Congratulations! Your table is ready for its new home! We have finished building and crating it. Please follow these steps to unpack and ensure everything arrives in perfect condition:
- We will send you photos of your table or slab, packed and ready to ship. We’ll also check in to confirm you’re ready to receive it.
- Please provide a reliable phone number for scheduling your delivery, and double-check that your shipping address is correct.
- You may unload the truck by hand or with a forklift.
- We useT25 Star bit screws to build the crate. Having a T25 Star bit and drill will make unpacking much easier.
- In most cases, truck drivers will allow you to break down the crate in the truck and hand unload it. Some drivers may allow you to leave the crate inside the truck, but they are not required to hold onto the wood or packing materials, so you may need to dispose of them yourself.
⚠️ Important:
If you see any damage to the crate or tabletop:
CALL US IMMEDIATELY.
- Write the damage clearly on the BOL.
- Take detailed photos.
- You can refuse to accept delivery.
Please note: Drivers typically will not assist with unloading due to liability concerns. Be sure to have enough people available at your home to help unload by hand if necessary.